Policies - Nurture

Policies

ON THE DAY OF YOUR APPOINTMENT
We ask that you arrive 10 minutes prior to the start time of your treatment. This will allow you to ease into the environment and prepare for your treatment without a rush. Upon entering Nurture, we ask that you place cell phones or other electronic devices on mute. This ensures a calm environment for all guests. Your comfort matters to us. During a treatment, you may wish to wear your own undergarments or we can provide you with hygienic disposable briefs. Treatments may also be enjoyed without clothing. Our professional therapists always use draping techniques to respect your privacy. To continue the benefits of Nurture until your next visit, our therapists can suggest a product protocol customized for your specific needs. Feel free to browse our boutique to discover our range of exceptional products.

SPA PARTIES
We would love to help your group celebrate a special occasion – whether a birthday, baby shower, or engagement party. Please let us know what your group would like, and we will gladly create a customized experience at Nurture.

COUPLES ROOM
To share your day spa experience with a partner, friend or family member, you may wish to reserve our double treatment room – featuring side-by-side treatment tables.

PURCHASES
The purchase of spa services at Nurture Spa is non-refundable. If you have pre-purchased one or more spa services, these services are transferable to another client. You may also transfer the purchase price only of any pre-paid spa services to an Account Credit at Nurture Spa.

GIFT CARDS
Time at Nurture is a perfect gift for both friends and business colleagues. Please ask us about gift certificates for services, products or both. Gift cards are not refundable, but gift cards are transferable. Nurture Spa is not responsible for lost or stolen gift cards. Gift cards should be treated like cash. If your gift card is lost or stolen, we will make every effort to research the original purchase and credit you if possible, but this is not guaranteed.

SPECIAL NEEDS
If you have special needs that may affect your treatment, please let us known in advance of your appointment and we will do our best to accommodate your situation.

GRATUITIES
Gratuities are greatly appreciated by our staff. Please note that gratuities are not included in the cost of your service and can be paid by cash or check. Nurture Spa does not accept gratuities on credit cards.

CANCELLATION POLICY
Should you need to cancel an appointment, kindly contact Nurture at least 24 hours prior to the scheduled appointment time. Nurture Spa requires a credit card to reserve the appointment. Should you cancel in less than 24 hours or not show up for your appointment, your card will be charged the full price for the service(s).